Requests submitted via the support form are usually answered within one business day. Critical incidents related to active contracts are handled with priority — please briefly indicate the urgency in the message field.

Ideally: the affected product or service component, a short description of the problem and — if available — an error message or a screenshot. The more specific the description, the faster we can help.

Customers with an active service contract receive a separate emergency hotline. If you have lost it or are unsure whether your issue is covered, please send a short note to support@arevano.io — we will get in touch with you right away.

Support addresses specific problems with systems or services that are already running at your site. For new projects, architecture sparring or quotes, please use our general contact form.

No. Your request and the data you submit are used solely to process your inquiry. For details, please see our Privacy Policy.